Customer Support Agent
SelectSpecs (www.selectspecs.com) is a leader in the optical market with its head office in the UK. The company was founded in 2005.
https://www.selectspecs.com/about-us/. Due to the company’s development, we are inviting a Customer Support Specialist with English language skills to join our team.
If you are an open, positive person with an intrinsic need to help people (customers, colleagues, the company) — we would be delighted to invite you to join our friendly team!
We Offer:
- Remote work (remote) from 10:00 to 19:00 (Mon — Thu); 10:00 to 18:00 (Fri);
- Paid 3-week training (online);
- Opportunity for professional, personal, and career growth within the company;
- Probationary period — 3 months;
- Bonus (KPI) afrer the probationary period;
- Annual budget for professional development afrer the probationary period;
- Medical insurance
- Discounts on glasses and lenses for employees.
Key Responsibilities:
- Communication and correspondence with customers in English;
- Receiving and promptly processing information from the online shop;
- Product consultation;
- Coordination of order processing (glasses, lenses, sunglasses, etc.);
- Communication with suppliers regarding the product range;
- Monitoring the timely execution of orders;
- Assisting with product returns and exchanges.
Requirements:
- Fluent written and spoken English (not lower than B2 — C1);
- Work experience (1+ year) in customer support (customer service);
- Higher education or college-level qualification;
- Work experience (1+ year) with a CRM system (Zendesk / Salesforce Desk / Freshdesk, etc.);
- Ability to type quickly;
- Numeracy (calculating discount amounts, surcharges, and refunds for orders);
- Customer focus;
- Attention to detail;
- Punctuality;
- Responsibility;
- Self-organisation;
- Results-oriented;
- Self-motivation;
- Ability to collaborate with different types of clients;
- Experience in optics / ophthalmology is welcome (but not essential);
- Full-time, long-term cooperation (permanent).
Should your CV be shortlisted, we will send you a test.
Please include your salary expectations in your cover letter.
Thank you for your time and attention.
