About us: Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.
Our mission:
Become a stepping stone on our customers journeys of self-improvement.
Our values:
- Growth: The essence of life is curiosity, so we never stop learning, discovering, and growing both as individuals and as a company.
- Impact: Be a force for good and pay it forward.
- Trust: Trust is earned when actions meet words.
- Honesty: Have the courage to face the truth.
- Balance: The formula is unique for everyone but essential for a fulfilling life.
If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.
What you will do:
- Work with incoming tickets in Zendesk with a focus on billing issues.
- Provide quality support while adhering to the team’s SLAs and KPIs.
- Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
- Test new support channels: e.g. chat support, phone support.
- Create and maintain the library of saved replies.
- Collaborate across teams for reporting and bug resolution.
Key qualifications:
- Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
- Speed typing.
- Understand how mobile apps work (app versions, updates, compatibility with various devices).
- Understand the nature of subscriptions: renewals, refunds, billing.
- Stress-resistant
- Ability to work independently
- Good time management skills
- Be a team player
Will be a plus:
- Experience with PayPal/ Stripe or other payment platforms
- Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
- Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
Employee Benefits:
